Frequently Asked Questions

1. Do I have to sign up or sign in for shopping completion?

Please sign in or create personal account for checkout because we need your delivery destination and contact information for order delivery.

2. How do I check the status of my order?

Please sign in your personal account for checking.

3. Are import duty & VAT included in the final prices?

Yes, our final prices have included import duty and VAT for all products. 

4. Which payment methods do you accept?

For USD platform, we accept Visa, MasterCard, ApplePay, SamsungPay, Paypal, American Express, UnionPay and Alipay.
For RMB platform, we accept UnionPay and Alipay.

5. How can Mr & Mrs Italy online store protect my credit card payment?

We do care online payment security of each customer and we adopted a series of advanced and secure payment technology below:
1. 256-bit EV SSL security encryption and encrypted data store in transaction security.
2. Real-time rejection on lost / stolen cards.
3. Real-time Visa Mastercard, American Express, UnionPay 3D authentication and One Time Password is needed to complete authentication process.

6. How can order purchase from those countries or regions which are not on the list?

Please send your enquiry and order details to info@mmi.it.

Shipping

7. How do deliver the order?

We provide free standard shipping for any order purchased and will provide airwaybill after we have sent.

8. Can I change my shipping address after my order has been shipped?

Sorry, we can not redirect order to different address after the order has been shipped.
Please make sure to provide the address where you are able to receive our parcel at the time of delivery.

Warranty

Please refer to the Warranty page under Customer Service for more details.

Authenticity

Please refer to the Authenticity page under Customer Service for more details.

Product care

1. Care instruction can be found on composition and care labels sewn inside each product and related information available in the item page on mmi.it. Please follow the care instructions for proper care of each product.
2. Fur accessory care: Care instruction can be found on composition and care labels sewn inside each fur product and related information available in the item page on mmi.it. You can also find fur care tips from the hangtag attached with product.

Exchange and return

9. How can I exchange my order that I have received?

If you need exchange or return after you have received our product, please contact us at info@mmi.it within 7 days from the date of product received. If more than 7 days, we may reject to accept any exchange or return, and size exchange offer one time only. Products must be returned in their original packaging, with all original labels attached and any accessories included, in perfect condition. We would not accept garment for exchange and return that it has been worn, washed or damaged. 
Customers are responsible for the cost of shipping products to Mr & Mrs Italy for exchange or return, and Mr & Mrs Italy will cover the shipping costs to return exchanged product to you. Please ensure to send the product in a secure box by a carrier who can provide tracking number and a proof of delivery. You are responsible for any damage or loss of your product until we sign its delivery.