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Shipping Info
It is possible to check the status of your order directly on line by accessing MY AREA and clicking on the MY ORDERS tab.
We remind clients once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.
Shipment Date
Orders are shipped from MMI.IT in Rimini, Italy - Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.
MMI.IT ships worldwide using DHL EXPRESS delivery.
Estimated transit time after dispatch:
USA and Canada: 3-4 days, according to the final destination Europe: 2-3 days for major cities South America: 3-4 days Asia and the Middle East: 3-4 days Australia and Oceania: 3-4 days for major cities / 4-5 days for remote areas Africa: 3-4 days
Mr&Mrs Italy S.R.L. shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Mr&Mrs Italy S.R.L..
We remind first-time Clients that MMI.IT can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping.
AVAILABLE ITEMS: IMMEDIATE DISPATCH Orders with items that are already available will be shipped on the first business day following order completion. During sales or special promotions, shipping times may be longer. MMI.IT reserves the right to delay dispatch in the case of unforeseen circumstances.
PREORDERED ITEMS: SHIPMENT DISPATCHED UPON RECEIPT OF MERCHANDISE Pre-ordered items will be shipped as soon as they are received in our warehouse. Your credit card will be charged on the day that you place the order, despite the postponed ship date.
Shipment Insurance
MMI.IT shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.
Successful Shipment Delivery
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact MMI.IT at support@mmi.it
If the package is not successfully delivered to the Client's address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the MMI.IT commercial agreement, the package may risk being sent back to Italy at the Client's expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
Shipping And Fees
Shipment is Free and there are no additional Import Fees to pay on delivery. Prices on line are ALL-INCLUSIVE which means that are exempt from VAT (Value Added Tax), and include shipping and import fees. Eventual additional local taxes not related to custom import, such as State Tax or Use Tax, are not included and are the customer's responsibility.
MMI.IT ships worldwide with DHL. MMI.IT does not deliver to P.O. Boxes.
As per International Laws regulating Commerce and Trade of imports and exports ALL MMI.IT orders are shipped out of Rimini - Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro.
Shipment is Free.
Shipments to Italy, San Marino and the Vatican City will be shipped via the courier DHL free of charge.
As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from MMI.IT are accompanied by an invoice declaring the exact total value of merchandise purchased in Euro. Sale items purchased will be accompanied by an invoice declaring the discounted value of the items.
Shipment is Free and there are no additional Import Fees to pay on delivery. Prices on line are ALL-INCLUSIVE which means that are exempt from VAT (Value Added Tax), and include shipping and import fees. Eventual additional local taxes not related to custom import, such as State Tax or Use Tax, are not included and are the customer's responsibility.
MMI.IT does not have offices in the USA and can neither collect nor pay Use Tax or Sales Tax on the client’s behalf. USA state authorities may require American citizens to pay these taxes for online purchases at the end of the fiscal year. MMI.IT cannot be held responsible for these taxes under any circumstances.
MMI.IT ships worldwide with DHL. MMI.IT does not deliver to P.O. Boxes.
As per International Laws regulating Commerce and Trade of imports and exports ALL MMI.IT orders are shipped out of Rimini - Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro.
Importer Requirements
MR & MRS ITALY does not have a branch in the U.S.A. to import the orders, therefore the client is considered the final importer. Private U.S.A. citizens and non-U.S.A. citizens residing in the U.S.A. who import Internet goods from abroad are required to have a Social Security Number or Tax ID and must release this number willingly to the express courier or broker.
Non-U.S.A. citizen/resident who DO NOT have a USA Social Security can provide a CBP - Customs Border Protection - assigned number. The process to obtain a CBP assigned import number generally takes 10 business days.
For more information, please visit the U.S.A. government site for Customs Border Protection: http://www.cbp.gov
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the MMI.IT commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
Shipment is Free and there are no additional Import Fees to pay on delivery. Prices on line are ALL-INCLUSIVE which means that are exempt from VAT (Value Added Tax), and include shipping and import fees. Eventual additional local taxes not related to custom import, such as State Tax or Use Tax, are not included and are the customer's responsibility.
MMI.IT ships worldwide with DHL. MMI.IT does not deliver to P.O. Boxes.
As per International Laws regulating Commerce and Trade of imports and exports ALL MMI.IT orders are shipped out of Rimini - Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro.
Shipment and Import Fees
Shipment is free and there are no additional Import Fees to pay on delivery.
We kindly inform that prices are ALL-INCLUSIVE, meaning that the published price and order payment already reflect Value Added Tax (VAT) Exemption and include all shipping and import fees. There should be no extra charges payable upon collection or receipt of the package.
Please be informed that due to Custom Policies, some shipments may be considered a company import instead of a personal good import. Company imports require a broker and in this case customers will be asked to assign a broker and pay for the fees to clear the package through customs. Regretfully, additional costs related to external broker services are at the customer's expense.
Please do not hesitate to contact us at support@mmi.it if you require any further assistance.
Shipment is Free. For countries outside of the European Union prices are exempt from VAT and do not include import duties, which must be paid upon delivery.
The Russian customs office calculates customs fees based on the total value of the merchandise imported by any single client within a one month period, even if the merchandise is purchased in separate orders or from multiple online stores.
MMI.IT ships to the main regions in Russia with TRASCONTI.
Depending on the areas, shipments will be delivered within maximum 20 days.
MR & MRS ITALY cannot be held responsible for delays in shipment which may result from packs being stopped and checked by Borders & Customs Agencies.
MMI.IT does not deliver to P.O. Boxes. As per International Laws regulating Commerce and Trade of imports and exports ALL MMI.IT orders are shipped out of Rimini - Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro.
MMI.IT ships worldwide with DHL. MMI.IT does not deliver to P.O. Boxes.
As per International Laws regulating Commerce and Trade of imports and exports ALL MMI.IT orders are shipped out of Rimini - Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro.
Shipment and Import Fees
Shipment is free and there are no additional Import Fees to pay on delivery.
We kindly inform that prices for shipments to mainland China are ALL-INCLUSIVE, meaning that the published price and order payment already reflect Value Added Tax (VAT) Exemption and include all shipping and import fees. There should be no extra charges payable upon collection or receipt of the package.
Please be informed that due to Custom Policies, some shipments may be considered a company import instead of a personal good import. Company imports require a broker and in this case customers will be asked to assign a broker and pay for the fees to clear the package through customs. Regretfully, additional costs related to external broker services are at the customer's expense.
Please do not hesitate to contact us at support@mmi.it if you require any further assistance.
Shipment is Free. For countries outside of the European Union prices are exempt from VAT and do not include import duties, which must be paid upon delivery.
MMI.IT ships worldwide with DHL. MMI.IT does not deliver to P.O. Boxes.
As per International Laws regulating Commerce and Trade of imports and exports ALL MMI.IT orders are shipped out of Rimini - Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro.
