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Mr&Mrs Italy

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COVID-19 | Mr&Mrs Italy response

Cherished Customer,

To do our part to help slow the spread of COVID-19, we will continue to keep all our stores closed

Be not saddened by this event, nor be doubtful about our future.

Our brand is evolving and adapting to the new environment and will continue to produce remarkable products like the ones that have thrilled you in the past.

 We are all taken by surprise by the rapid changes the world around us has undergone in these last brutal months.

As Italians, who now live the horrors of the Covid-19 as have the people of Hong Kong and mainland China, we feel closer than ever to you.

 As Mr&Mrs Italy, we will do our duty, which is to continue to make beautiful garments, hoping to bring joy and happiness to our loved clients, in a respectful and compassionate way.

You will always find us on our official Mr&Mrs Italy website - www.mmi.it

 

COVID-19 | mmi.it FAQ 

ORDERS AND SHIPPING

  • Are stores currently open?

We've continued to follow updates on COVID-19. Based on the latest guidance, to help do our part to slow the spread of the virus, we've made the decision to temporarily close our stores.

  • Can I still shop online?

Yes! mmi.it is open and ready to help you find what you need during this time. As always, we offer free shipping for online orders. 

  • Why is my shipment delayed?

We appreciate your patience with the shipping delays. Due to increased order volume and the impact of COVID-19, it may take longer than usual for your order to arrive. We are working to get orders out to you as quickly as possible. Keep an eye on your email for all order updates. We'll send an email to you as items in your order ship, or if there are updates on the status of your order.

RETURNS

  • What is your return policy?

Mr&Mrs Italy does not have a set time frame for returns in this period. We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. If you do return items, we'll apply the refund to the tender they were purchased with. Please visit the Return Policy page to learn about their return requirements.

Due to an increased volume of returns and the impact of COVID-19, we're experiencing processing delays and anticipate returns and/or refunds will take longer than our usual 14 business days.

  • How do I return my items ordered online?

Return your items by mail using the prepaid shipping label provided by our customer care. Include the invoice with your items, place the prepaid shipping label on the outside of the box and wait for the courier pick-up.

 

We all have a right to be happy, we all need to dream about a better future.

 

Mr&Mrs Italy Team